Human Defined Services – Disaster case study

Disaster case studyCase study #3

A medium size software development company had its own datacenter. Accidentally, a fire destroyed the data center. Fortunately backup of the important data was in the safe place. How the company should restore data access?

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Characteristics of services in IT

Characteristics of services in ITWhat are the most important characteristics of services?

During all phases of Service Design, several aspects of services have to be considered. Some of them direct the way of the design. Other characteristics should be changed to optimize the service or resolve the problem.

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