Human Defined Services – Storage provisioning case study

Storage provisioning case studyCase study #1

DBAs and system administrators complained that storage provisioning takes too long. Storage administrator decided to find the answer for the key question “How to decrease the provisioning time?”

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Characteristics of services in IT

Characteristics of services in ITWhat are the most important characteristics of services?

During all phases of Service Design, several aspects of services have to be considered. Some of them direct the way of the design. Other characteristics should be changed to optimize the service or resolve the problem.

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