Human Defined Services – Backup solution case study

Human Defined Services - Backup solution case study

Case study #2

Telecom Company asked the system Integrator to sell 600TB of space to store backup copies of data. Unfortunately, the budget for that is very limited. Integrator hopes for a long-term relationship with the customer and therefore decided to use Human Defined Services approach to solving the situation the most efficient way.

Continue reading

Style guide

Service design style guideAs an urban planning or design of consumers’ goods, IT architecture can be elegant or ugly, functional or wasteful. It can tell us, “Our organization is very pragmatic” or vise verse “We have too much money to spend them smartly”. Different people with their preferences, visions and practical reasons usually form the architecture over the years. Is it possible to keep and control the beautiful style of architecture for a long time?

Continue reading

Value flow diagram

Flow diagrams

In IT every person plays two roles – Provider and Consumer. For example application administrator provide users’ access to the application. At the same time, he consumes services provided by DBAs, system, network and storage administrators. And so on… It’s a chain.

Value flow illustrates dependencies between Consumers and Providers in the chain of service delivery process. It defines what job has to be done on each chain link, reveal qualitative and quantitative metrics for sub-services’ success and describe incoming services.

Continue reading

Characteristics of services in IT

Characteristics of services in ITWhat are the most important characteristics of services?

During all phases of Service Design, several aspects of services have to be considered. Some of them direct the way of the design. Other characteristics should be changed to optimize the service or resolve the problem.

Continue reading

PPT framework in IT

People Processes TechnologiesEvery complex structure needs a reference frame to be measured and controlled. Information Technologies also require a common coordinate system that on the one hand has to be simple and clear for easy usage and on the other hand comprehensive enough to describe complex projects and approaches. The best candidate is the frame of reference based on three dimensions: People, Processes and Technologies (PPT).

 

Continue reading