Value flow diagram

Flow diagrams

In IT every person plays two roles – Provider and Consumer. For example application administrator provide users’ access to the application. At the same time, he consumes services provided by DBAs, system, network and storage administrators. And so on… It’s a chain.

Value flow illustrates dependencies between Consumers and Providers in the chain of service delivery process. It defines what job has to be done on each chain link, reveal qualitative and quantitative metrics for sub-services’ success and describe incoming services.

 --> Heuristic tools
Value flow example
Example of value flow for CRM application, made in Excel (truncated)

Value flow is
and Holistic .

ExploreReflect  Value flow diagram is very useful to observe the whole picture of service delivery for specific task or application. It simplifies investigation of the weakest links in the chain and helps in the development of recommendations for service optimization.


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