Outcome-driven services

 

Outcome-driven servicesThe primary purpose of services is to get consumer’s job done well. Outcome-driven service is an approach that shifts the focus away from the service solution back to a job’s outcome and satisfaction in each step of execution.

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Characteristics of services in IT

Characteristics of services in ITWhat are the most important characteristics of services?

During all phases of Service Design, several aspects of services have to be considered. Some of them direct the way of the design. Other characteristics should be changed to optimize the service or resolve the problem.

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